Returns & Exchange
We always put a lot of effort and professional skills into making the perfect dress for each of our brides. We believe in what we do, so we are sure you will love the dress too.
RETURN & REFUND
A return and refund of the product are possible for standard-size purchases. When ordering, there is an option for standard size and custom size; when you choose the standard size, you will be able to return the gown.
If you want to return the gown, you must contact us within 7 days after receiving the parcel.
When we receive a product and check the details as no damage, we will refund you the cost of the item within 7 days. The restock fee of £70/ $90 (except for UK orders) will be applied, and you are responsible for the shipping costs back.
Refund of the product is not possible:
-custom size items(made to your accurate measurements);
Alterations is a classic process that may be needed after you receive the gown.
-standard size may require more alterations because it is made in standard measurements and with standard skirt length;
-custom size is made based on your accurate measurements and height provided when the gown is purchased. Minor alterations may be needed.
If you ordered the standard size and want or need to exchange it for the other standard size - bigger or smaller- this is also possible.
Please get in touch with us directly with the details, and we will gladly help you and offer the size variation depending on the issue.
When exchanging the gown, you are responsible for all shipping costs and any fees that may be applied.
Custom size is a made-to-measure option. With this option, the gown will be made to your accurate measurements. All details for the measurements we will need, as well as a video on how to take the measurements correctly, will be sent to you via email after the purchase.
Wedding dresses that are custom-made especially for you according to your measurements are not returnable and refundable.
Measurements that you submit cannot be changed after the gown is in the process of sewing. So, please be accurate and take them as shown in the video or professionally take them at the atelier. We do not take responsibility for any adjustments or alterations that will be needed to your gown after receiving it.