For now, we work only as an online store, but if you have any questions or need more information, photos, or video of any gown, please, message us via email, and we will be more than happy to provide you with any additional details needed.

Our sizes are unique to our brand sizing.

We offer two size options for the wedding gowns, custom sizes and standard sizes (only for our "Ready to Ship" and "Sample Sale" Collection).

Here you can find more details about how to take the measurements accurately and a list of which we will need for your wedding dress.

Please, reach out via email if you have any further questions.

Almost all our gowns are made according to the bride's measurements. 

The measurements used for the custom size are the one that are provided to us at the time of the purchase, and they cannot be changed after that. All alterations and changes to gown you will need to make are arranged after delivery and are at the customer's expense.

More details about the sizing you can check here and here

Standard sizes are only offered for the "Ready to Ship" and "Sample Sale" gowns.

Wedding dresses from the BethyLade collections that are made-to-measure take 10-12 weeks to create.

If you need the gown quicker than the classic time range, please get in touch with us directly, and we will rush the order for you to match the required timeframes.

We encourage you to place the order 6-7 months before the wedding to give enough time for all fittings and any alterations if they are needed.

"Ready to Ship" and "Sample Sale" gowns take 1-3 weeks to dispatch.

You can customize any of our gowns depending on what you would like to customize because not all customizations can be implemented in any dress. Please, contact us directly with all your wishes.

We can create bespoke or customized bridal dresses, for specific requests, please, contact us via email.

Before the wedding:

After you receive your wedding dress, you need to take it out of the packaging, straighten out all the layers, and hang the bridal gown in a dress cover(cover) of the appropriate size; the cover should be spacious and long enough.
To avoid deformation of the corset and stretching of the fabric, the dress should be hung only by special ribbons that are sewn into the corset or skirt.
Hang the cover in a dry and dark room or closet without temperature changes; do not leave the dress in a place with direct sunlight. To carefully store the product, it is better to leave it in a closet or wardrobe with enough space to prevent compression. The train should be straightened out in the case and not bustled on a special loop.
Do not iron the dress yourself with an iron; special temperature conditions must be maintained for wedding fabrics.
Please bring it to the atelier for ironing or use a steamer to steam the dress.

After the wedding:

After the wedding, take the dress to a dry cleaner specializing in cleaning wedding items and corsets. After the wedding, store the wedding dress in a dress cover or a special box.

We do not accept the returns since all gowns are unique in sizes and are made for our brides with care and attention to make the fir as accurate as possible.

Bridal gowns from the collection "Ready to ship" and "Sample Sale" are non-refundable but available for exchange (provided the requested size is available).

If you would like to exchange the gown, please contact us within 7 days of receiving your parcel.

Once we receive the item and confirm it is in its original, undamaged condition, we will proceed with the exchange. Return shipping costs are the responsibility of the customer, as well as the new shipping costs for the exchanged item.

Refund of the product is not possible:
- Custom size items(made to your accurate measurements);
- Custom-designed gown(see below for more details about this category) ;
- Sample Sale gowns;
- Ready to ship gowns;
- Veils.

You can change the delivery address before the order is shipped. We take no responsibility for incorrect shipping details. If incorrect details have been submitted, please, contact us immediately.

Delivery address cannot be changed or canceled once an order is dispatched.